Privacy Policy

1. Introduction and Controller Identity

pakgme ("we", "us", "our") operates the online casino and sports betting platform accessible at pakgme.net. This Privacy Policy describes how pakgme collects, uses, stores, and discloses personal data about individuals who register for or access the pakgme platform ("Users", "you").

By registering an account on pakgme or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, you should not use the pakgme platform.

This Privacy Policy should be read together with pakgme's Terms & Conditions, which govern the overall relationship between you and pakgme as a platform user.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a pakgme account, you provide us with the following information:

• Full legal name (as it appears on your CNIC);
• Email address;
• Pakistani mobile number;
• Date of birth;
• Password (stored in hashed form — pakgme does not store plaintext passwords).

When you complete KYC verification, you additionally provide:

• Photographs or scanned copies of your National Identity Card (CNIC) — front and back;
• Proof of address documentation where requested;
• Proof of payment method ownership where required.

2.2 Financial Information

When you make deposits or request withdrawals, pakgme processes transaction data including payment method identifiers (e.g., JazzCash or Easypaisa account numbers, bank account details), transaction amounts in PKR, timestamps, and transaction reference numbers. pakgme does not store full card numbers or banking credentials. Payment processing is handled via third-party payment processors who maintain their own security certifications.

2.3 Automatically Collected Information

When you access pakgme, our servers and analytics systems automatically collect:

• IP address and approximate geolocation derived therefrom;
• Device type, operating system, and browser version;
• Pages visited, features accessed, and time spent on platform;
• Session duration and frequency of visits;
• Referral source (how you arrived at pakgme.net).

2.4 Communications

When you contact pakgme support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Information

pakgme uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your pakgme account, verifying your identity, and authenticating your login sessions;
• Service delivery: Processing deposits and withdrawals, recording bets and game outcomes, and awarding bonuses;
• KYC and AML compliance: Verifying your identity and monitoring transactions to detect and prevent money laundering, fraud, and other financial crime;
• Responsible gaming: Monitoring usage patterns to identify potential problem gambling behaviour and applying any responsible gaming tools you have activated on your pakgme account;
• Customer support: Responding to your queries and resolving disputes;
• Platform improvement: Analysing aggregate usage data to improve platform performance, game selection, and user experience;
• Legal compliance: Meeting our obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities;
• Marketing (where consented): Sending promotional communications about pakgme offers, new games, and platform updates, where you have opted in to receive such communications.

4. Legal Bases for Processing

pakgme processes personal data on the following legal bases:

• Contract performance: Processing necessary to operate your pakgme account, process transactions, and deliver the services you have requested;
• Legal obligation: Processing necessary to comply with KYC, AML, and other applicable regulatory requirements;
• Legitimate interests: Processing for fraud prevention, platform security, and aggregate analytics, where such interests are not overridden by your privacy rights;
• Consent: Marketing communications, where you have provided explicit opt-in consent. You may withdraw this consent at any time.

5. Sharing of Personal Data

5.1 Service Providers

pakgme shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (such as the operators of JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah integrations), KYC verification service providers, cloud hosting providers, and customer support platform operators. All service providers are contractually required to process your data only on pakgme's instructions and to maintain appropriate security standards.

5.2 Regulatory and Law Enforcement Disclosure

pakgme may disclose personal data to governmental authorities, regulatory bodies, or law enforcement agencies where required to do so by applicable law, court order, or regulatory requirement. pakgme will, where legally permitted, notify affected users of such disclosures.

5.3 No Sale of Data

pakgme does not sell, rent, or licence your personal data to third parties for marketing or commercial exploitation purposes. This is an absolute commitment and applies without exception.

5.4 Business Transfers

In the event that pakgme undergoes a merger, acquisition, or sale of assets, personal data held by pakgme may be transferred to the successor entity. Affected users will be notified prior to any such transfer, and the successor entity will be bound by terms no less protective than this Privacy Policy.

6. Cookies and Tracking Technologies

pakgme uses cookies and similar tracking technologies to operate the platform. Cookies are small text files placed on your device when you visit pakgme.net. We use the following categories of cookies:

• Essential cookies: Required for the platform to function — maintaining your login session, remembering your preferences, and enabling secure navigation. These cannot be disabled without impairing platform functionality;
• Analytics cookies: Used to understand how users interact with pakgme — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is processed in aggregate and does not identify individual users;
• Functional cookies: Remember your display preferences such as language settings and notification choices.

You may control non-essential cookies through your browser settings. Note that disabling analytics or functional cookies may affect some aspects of the pakgme experience.

7. Data Retention

pakgme retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Specific retention periods include:

• Account data: Retained for the duration of your active pakgme account plus a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations;
• KYC documents: Retained for a minimum of five (5) years following the end of the customer relationship, or longer if required by applicable regulation;
• Transaction records: Retained for a minimum of five (5) years for financial reporting and compliance purposes;
• Support communications: Retained for two (2) years from the date of the communication, or longer where related to an unresolved dispute.

Following the expiry of applicable retention periods, personal data will be securely deleted or anonymised.

8. Data Security

pakgme implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• TLS encryption for all data transmitted between your device and pakgme servers;
• Encryption at rest for sensitive stored data including identity documents and payment information;
• Role-based access controls ensuring that staff can access only the data necessary for their specific role;
• Regular security assessments of platform infrastructure;
• Incident response procedures for identifying, containing, and reporting data security events.

Despite these measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your pakgme login credentials. Do not share your password with anyone, including pakgme staff — our team will never ask for your password.

9. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data pakgme holds about you:

• Right of access: Request a copy of the personal data pakgme holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data, subject to overriding legal retention obligations;
• Right to restriction: Request that pakgme restrict processing of your data in certain circumstances;
• Right to object: Object to processing based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact pakgme support via live chat or the support email address listed in the footer. pakgme will respond to verifiable requests within 30 days. Identity verification may be required before your request is actioned.

10. Children's Privacy

The pakgme platform is strictly restricted to persons aged 18 and above. pakgme does not knowingly collect personal data from individuals under the age of 18. If pakgme becomes aware that a user account belongs to a person under 18, the account will be closed immediately and all data associated with it handled in accordance with applicable legal requirements.

If you have reason to believe that a person under 18 has registered on pakgme, please contact our support team immediately so that appropriate action can be taken.

11. Changes to This Policy

pakgme may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. Where changes are material, registered users will be notified via email or an on-platform notification. The updated policy will always be accessible at pakgme.net/privacy-policy, with the effective date clearly stated.

Your continued use of the pakgme platform following notification of a revised Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data pakgme holds about you, please contact our support team. Contact details are available in the footer of this page and within your logged-in account portal.

pakgme is committed to resolving privacy concerns promptly and transparently. All privacy-related requests will be acknowledged within five (5) business days.